Reports and field work
Connect resident observations with inspections, triage and work orders.
Report a problem
Open the issue form and choose a category: worn markings, lighting outage, damaged signage, obstruction, surface damage or other.
Describe the observation and select the crossing when you know it. You may add a photo and a contact email.
Use an image no larger than 5 MB. Avoid including bystanders or unnecessary personal information.
Save the tracking code shown after submission. Enter that code on the tracking page to check the report later.
Triage as a city team
Authorised staff review reports for their assigned cities. The queue supports new, triaged, resolved and dismissed states. Public tracking uses citizen-safe outcome categories; internal free-text notes are not public tracking content.
- Use inspections to prioritise checks and maintain current observations.
- Use work orders to organise follow-up work and link it to crossings and reports where appropriate.
- Field officers use the companion field workflow; their role does not unlock the analyst management workspace.
Use the right channel
Use Report an issue for a street observation, and Contact for a demo, hosting inquiry or partnership. The contact inbox is visible only to Rizicon administrators, not to each city team.